Keranique FAQs

8/10/10

Frequently Asked Questions

Product Questions

The Keranique Preferred Customer Beautiful Hair "Auto Ship" Program

Ordering, Return & Shipping

Security and Privacy



Product Questions

Is there anything else I should do while using Keranique?

We know that you're going to love the results you experience with continued use of the Keranique™. Simply use the products as instructed to see visibly, thicker-looking hair.

How do I use Keranique?

Keranique's complete line of hair-care products can help transform the appearance of your hair. With continued use and just a few easy steps, nourished, healthier-looking hair can be yours.

STEP 1: Revitalizing Shampoo for Thinning Hair
Infused with antioxidants and vitamins to nourish and soothe, while the gentle formula cleanses hair and scalp. Visually improves hair’s luster, volume, texture and smoothness. Gently massage into wet hair and scalp. Rinse thoroughly.

STEP 2: Volumizing Conditioner for Voluminous Shine
Discover ultimate volume, shine and softness! Creates the look of body, dimension and volume while moisturizing and detangling. Work a small amount into wet hair and scalp. Massage thoroughly from scalp to ends of hair. Rinse well.

STEP 3: Just select the product that best complements your scalp condition. Choose between:

Hair RegrowthTreatment for Hair Loss
Keranique's Hair Regrowth Treatment features 2% Minoxidil, which has been clinically proven to help regrow hair and revitalize hair follicles. Apply directly to scalp twice a day for maximum results. NOTE - May be harmful if used when pregnant or breastfeeding. Do not use if you have patchy hair loss.

Follicle Boosting Serum for Thicker-Looking Hair
Formulated with Kopexil, a powerful ingredient and secret weapon to fight the appearance of thinning hair. It helps visibly improve the look of hair thickness while maintaining shiny, healthy-looking hair. Apply to towel-dried hair, and massage into scalp with fingertips. Do not rinse.

How long will a supply of Keranique last?

Each shipment of The Keranique™ System is designed to last for 60 days. We want our system to meet your needs; you can change which products are delivered in your regular shipments-at any time. You can even change how often you receive your shipment. Just call Customer Service at 1-888-805-4271.



The Keranique Preferred Customer Beautiful Hair "Auto Ship" Program

What is the Keranique Beautiful Hair Auto Ship Program?

As a valued customer, Keranique is pleased to offer you the benefits of our r Beautiful Hair Auto Ship Program. This auto-ship program is designed to ensure you always get the products you want when you want it at special members pricing. As a member you will have access to exclusive product offerings, free trial samples and special pricing.

Do I have to join the Beautiful Hair Program?

Membership in the Beautiful Hair Auto Ship Program is not mandatory. You can join at any time to take advantage of special member pricing, exclusive promotions, and the convenience of the Auto Ship program. The main offer on this website includes membership to the Beautiful Hair Auto Ship Program. For other special Keranique offers that do not include Membership in the Beautiful Hair Auto Ship Program, call 1-888-805-4271.

Can I change the date of my Auto Ship?

One of the great things about our Auto Ship Program is the flexibility it providers our members. Members can contact us to change their billing date, re-order one or more products, and even adjust the frequency of their product shipments.

Can I skip a month?

Absolutely! Just give us a call at 1-888-805-4271 or email us at support@keranique.com and we'll adjust your order to meet your needs.

How do I cancel the Keranique Preferred Customer Beautiful Hair Auto Ship Program?

Simply call our toll-free customer service number at 1-888-805-4271 or email us at support@keranique.com and we will cancel your membership immediately so that you will not receive any future shipments.

What are benefits of the Keranique Beautiful Hair Auto Ship Program?

As a valued customer, Keranique is pleased to offer you the benefits of our Beautiful Hair Program. This auto-ship program is designed to ensure you always get the products you want when you want it at special members pricing. As a member you will have access to exclusive product offerings, free trial samples and exclusive pricing.


What are the terms of the Keranique Try It Before You Buy It Risk Free Trial Program?

The Program is Simple:



Ordering, Return & Shipping

How do I place an order?

Ordering is easy, visit our website at www.Keranique.tv or call us at 1-888-805-4271.

How soon will you ship my order?

We will ship your order within 2 business days after the date it is placed.

How long before my order arrives?

Standard Delivery will arrive within 10-14 business days. Rush Delivery will arrive within 7-10 business days.

What do you charge for shipping and processing?

For most of our products, shipping and processing fee is $7.95 per shipment for Standard Delivery. For most of our products, shipping and processing fee is $12.95 per shipment for Rush Delivery. Additional shipping and processing rates may apply to larger sets of products.

Do you ship internationally?

We ship to US and Canada only.

Will I be charged sales tax?

If you order is shipped to New Jersey we are required to charge sales tax. If your order is being shipped to any other state, you will not be charged sales tax.

Why is a credit card needed for "Try It Before You Buy It Risk Free Trial"?

We do offer our members the option of a "Try It Before You Buy It" Risk Free Trial of many of our products, which offers the option of paying a small shipping & processing fee when you place your order, trying the product for 30 days and then automatically being charged the regular price via credit card beginning 30 days after the trial period rather than paying the full price up front on the day you place your order. The total purchase price is split to two payments 30 days apart to coincide with each one month's supply you receive. This offer option is very popular. Keranique accepts the following payment methods: Credit Cards; Visa, Master Card, American Express.

To Which countries do you ship?

We ship anywhere within the United States, Canada and to APO's.

What name will show up on my credit card statement?

Keranique

What is your refund policy?

We are so confident that you will enjoy the results of Keranique that we offer to you our Keranique 30-Day Bottom-of-the-Bottle Guarantee. If you are not completely delighted with Keranique, call Customer Service at (800) 672-2259 within 30 days of receipt of your shipment to request a Return Number and return the containers of Keranique, even if they are empty, within 2 weeks to avoid further payments or for a full refund of the product purchase price less the shipping and processing. Return postage required

What is your Beautiful Hair Program Cancellation Procedure?

You can cancel future shipments at any time. Just call customer service at 1-800-672-2259.

How do I return a product?

If you are not completely delighted with Keranique, call Customer Service at (800) 672-2259 within 30 days of receipt of your shipment to request a Return Number and return the containers of Keranique, even if they are empty, within 2 weeks to avoid further payments or for a full refund of the product purchase price less the shipping and processing. Return postage required.

Please note the following terms:

How long will it take to process a return?

From the time our warehouse receives your return, it generally takes 5 business days to process your refund. Please keep in mind that your bank will post our credit in the billing cycle in which it was received; hence the number of days it takes for the credit to post to your account can vary depending on how quickly your bank recognizes and posts our refund. Your credit card will be refunded by "KERANIQUE".

Payment Methods We Accept

We accept Visa, MasterCard, and American Express.



Security and Privacy

Privacy Policy

Click on this link for the details of our privacy policy. http://www.Keranique.tv/privacy.html

Contact Us

Please feel free to contact us at any time if we can ever be of assistance in any way.
For Customer Service questions, call 1-888-805-4271 or e-mail.
To order by phone, call 1-888-805-4271.

Keranique
PO Box 9300
Jersey City, NJ 07303

Please relay any questions you may have pertaining our above stated policies to our Customer Service Department via email by clicking here or by calling 1-888-805-4271(Monday - Sunday from 8am - 10pm US EST.)


Copyright: 2010 International Hair Institute, LLC